About client administration

Client administration allows you to delegate powers of attorney and access that your organisation has received from another organisation. You can only delegate these to individuals, for example employees or partners. Managing directors and chairs of the board automatically have access to client administration. If you need others to handle this on your behalf, you can assign them the Client administrator access package.

Client administration was previously only available to accountants, auditors and business managers. It is now available to all organisations.

You can grant other users, for example an employee, powers of attorney and access to a client. You can choose whether to start from the user or from the client.

Please note: You can currently only grant powers of attorney and access to access packages. From autumn 2026 you will also be able to grant powers of attorney and access to individual services.

Go to Client administration in the menu. Here you will find an overview of users and clients.

How to grant powers of attorney and access from Users:

1. Click on the Users tab.

2. Use the search field to find the user.

3. If the user is not in the list, click New user to add them.

4. Select the user in the list.

5. Select the All clients tab.

6. Search for the client the user should have access to, or browse the list.

7. Open the client and click Grant powers of attorney and access.

How to grant powers of attorney and access from Clients:

1. Click on the Clients tab.

2. Find the client you want to grant powers of attorney and access for. You can:

   • search for a client

   • filter by the role you hold for the client (accountant, auditor, business manager or other client relationships)

   • show deleted clients

3. Select the client in the list.

4. Select the All users tab.

5. Click Grant powers of attorney and access to the right of the user you want to grant access to.

6. If the user is not in the list, click New user to add them.

User refers to a person in your organisation. Client refers to an organisation your organisation carries out assignments for.

You can delete powers of attorney and access individually or for all clients at the same time.

How to delete powers of attorney and access for all clients

1. Go to Client administration and select the Users tab.

2. Click on the user you want to remove powers of attorney and access from.

3. Click on the button in the top right corner next to the name.

4. Select Delete powers of attorney and access to delete access for all clients. The user is kept.

5. Select Delete user to delete both the powers of attorney and access and the user.

How to delete powers of attorney and access for a single client

1. Go to Client administration and select the Users tab.

2. Click on the user you want to change.

3. Find the client in the Has these clients list.

4. Click Delete powers of attorney and access next to the client.

Please note: If you need to grant or delete powers of attorney and access for many users at the same time, you must do this via API. In the old Altinn you could download, edit and upload a file with client delegations – this is not possible in the new Altinn. Read more about how to use API.

If you have received powers of attorney and access through client administration, you will find your clients in a separate overview.

How to do this

1. Select the organisation you received the powers of attorney and access through – for example your employer.

2. Go to Client administration from the access management start page.

3. Select Clients to see which powers of attorney and access you have received.

You can also delete your powers of attorney and access by opening each individual client.