HelpAltinn support will help you with logging in, navigating, delegating and finding the form. If your question concerns what you should enter in the form, please contact the agency that owns the form.
Questions you may have:
If you want to search for messages across all parties you can represent, you can do so by clicking the blue circle on top of the page → Show all parties → Search across parties.
From this page you can search across all the parties you can represent. You'll also be able to save the search, so that you don't have to enter the search information every time you want to make a specific search.
Some forms has a questionmark you can click on to get guidance to the post in question.
Contact the agency that is the recipient and owner of the form, if you need further guidance to complete the form. Find the contact information by clicking About form on the top right side.
1) Stop - Think - Check
Ask yourself what the sender wants you to do. Is the message expected? Fraud attempts are most often connected to a link or attachment you are asked to open.
2) Don’t trust the senders’ address
You may be able to see that the sender address is from someone other than Altinn. Click on the field from, then you should be able to see the sender's real email address. Messages from Altinn can be "firstname.lastname@example.orgemail@example.com". For text-messages you may not be able to see who the real sender is, as they can change a phone number into letters, and this way seem to be Altinn.
3) Links and attachments
Never click on a link or attachment in a email or text message from us. Instead, open your browser and log in to altinn.no to check your inbox.
4) Sensitive information
Never give sensitive information, such as account numbers or security codes, if they are requested from an email or text message. If you suspect that you have given sensitive information to an unserious party, contact your bank as soon as possible.